Midwest Heritage
  • 15-May-2020 to Until Filled (CST)
  • Banking
  • West Des Moines, IA, USA
  • Full Time

When you become an employee of Midwest Heritage, you enjoy the friendliness and direct customer care of a community bank while also enjoying the many benefits of a larger organization, Hy-Vee. Hy-Vee is one of the largest employee-owned companies in the United States. With the family of Hy-Vee companies, your career opportunities are endless.

The core of our culture is taking care of the customer and taking care of each other. Our employees appreciate that their contributions make a direct impact on the success of our business as well as their own personal and professional growth. We invite you to join our team of friendly, fun, and hard-working employees. 

Provides Midwest Heritage customers an exceptional customer service experience through telephone, online chat, video and email interactions. This position responds to banking customer inquiries, markets additional services, redirects incoming communications to the applicable department, proactively contacts customers as applicable and performs requested customer service maintenance for assigned online channels. This position is also responsible for teller and personal banking functions.


Hours: The Customer Care Center has extended hours from 7:00 AM to 7:00 PM Monday through Friday, 8:00 AM to 5:00 PM on Saturday's and 9:00 AM to 3:00 PM on Sunday's. Customer Care Representatives will be expected to work the various shifts on a rotating basis.

Full Job Description
Midwest Heritage
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